# city-strength-2 > Public Help Center articles for city-strength-2. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [Who is City Strength?](https://help.citystrength.com.au/en-US/who-is-city-strength-190686.md): We are a 100% Australian owned company based in Sydney committed to bringing you the best strength training products and apparel available. We aim to support all strength sports whether is it Powerlifting, Weightlifting, CrossFit, or Strongman. City - [Do you have a real store? Can I come in and look at your gear in store? I live nearby can I come and pick up my order?](https://help.citystrength.com.au/en-US/store-and-order-pickup-190687.md): Yes! you can order online and select "In-store pick up" (Only for NSW customers) or you can come into our City Strength retail store at 2/23-31 Bowden St, Alexandria NSW 2015. We are open weekdays from 9 am - 5 pm. - [What are your trading hours?](https://help.citystrength.com.au/en-US/trading-hours-190688.md): Our online store is operating 24/7. If you have enquiries, please send us an email or call and we aim to get back to you as soon as we can usually within 24-48 hours. City Strength Retail Store Hours: 9 am to 5 pm Monday to Friday. - [Where are you located?](https://help.citystrength.com.au/en-US/location-190689.md): We are located in 2/23-31 Bowden St, Alexandria NSW 2015 and are 100% Australian owned. - [How long does it take for my order to arrive?](https://help.citystrength.com.au/en-US/shipping-times-190690.md): This is dependent on the shipping option you choose at checkout: Please allow 1-2 business days for warehouse processing before your order ships. - [Do you offer express shipping?](https://help.citystrength.com.au/en-US/express-shipping-190691.md): Yes! Express shipping is available from both AusPost & DHL. - [Which shipping carriers do you use?](https://help.citystrength.com.au/en-US/which-shipping-carriers-do-you-use-190692.md): We use Australia Post, DHL and FedEx/TNT for all our domestic and international shipments. - [How much is shipping?](https://help.citystrength.com.au/en-US/shipping-cost-190693.md): Shipping costs are calculated based on the size, weight and destination of the order. Shipping costs will be calculated automatically on the checkout page when selecting your shipping option, these costs come directly from the shipping provider. - [What is my tracking number?](https://help.citystrength.com.au/en-US/tracking-information-190694.md): After your order has been shipped we send and a shipping confirmation with the tracking details to the email address you provided. Please allow for up to 24 hours for tracking info to show. - [I ordered the wrong product/size/quantity. What do I do now?](https://help.citystrength.com.au/en-US/modify-an-order-190695.md): Please send us an email as soon as possible, however, this only works before we start processing your order. We cannot guarantee order amendments once your order been confirmed. - [My items don't fit can I return or exchange them? How does it work?](https://help.citystrength.com.au/en-US/return-information-190696.md): We at City Strength want you to be satisfied with everything you order from us therefore we offer a 30-day return/exchange policy which goes into effect from the day you receive your order.Please go to our Returns page for detailed information on ret - [I sent my return items back to you. How do I know if you've received them?](https://help.citystrength.com.au/en-US/sent-returns-190697.md): Once we receive your items we will be in touch with you once we’ve processed your requested exchange or refund. Please have a look at our Shipping & Returns page for more detailed info. - [I want to return an item but I have lost my original invoice. Can I still return it?](https://help.citystrength.com.au/en-US/lost-invoice-190698.md): Not to worry! Please send us an email to info@citystrength.com.au (please include the full name under which the order was made). We will be able to find your order in the system and then we’ll go from there. - [My items are faulty. Can I get a refund?](https://help.citystrength.com.au/en-US/warranty-information-190699.md): All products are warranted against manufacturing faults and not wear and tear. If you experience a fault with any of our stocked products please contact us ASAP. We may require you to send back the item for inspection and assessment. Once assessed, w - [Do your knee sleeves, elbow sleeves, wrist wraps and socks come in pairs?](https://help.citystrength.com.au/en-US/products-in-pairs-190700.md): Yes. All SBD knee sleeves, elbow sleeves, wrist wraps and socks come in pairs. They cannot be sold separately. - [How do I measure my knee/calf to find the right size for the knee sleeves?](https://help.citystrength.com.au/en-US/knee-sleeve-measuring-190701.md): If you are unsure about sizing just send us an email with your measurements in centimetres and we will be able to help you pick the right size. - [I heard you should order your knee sleeves a size or two down. Is that true?](https://help.citystrength.com.au/en-US/should-you-size-down-190702.md): Generally, no. Compared to other brands SBD knee sleeves don’t stretch much and are therefore much harder to get on. - [Which wrist wraps should I get?](https://help.citystrength.com.au/en-US/wrist-wraps-190703.md): We recommend for most general lifting work be done with flexible wrist wraps, length will come down to personal preference. The longer the wrap the more revolutions around the wrist can be made and the more secure it will feel. - [Which products are IPF approved?](https://help.citystrength.com.au/en-US/ipf-approved-190704.md): All of our SBD products are IPF-approved and can be used in IPF-sanctioned powerlifting competitions. Elbow sleeves are generally excluded for use in competition for all brands. - [Do I need to wear deadlift socks in comp?](https://help.citystrength.com.au/en-US/deadlift-socks-in-comp-190705.md): Please have a look at the rule book of your respective powerlifting federation to find out more. - [How can I become a retailer?](https://help.citystrength.com.au/en-US/how-can-i-become-a-retailer-190706.md): If you are a gym, CrossFit box, or a store and are interested in stocking our products please contact us on info@citystrength.com.au - [How can I become a City Strength sponsored athlete?](https://help.citystrength.com.au/en-US/become-a-sponsored-athlete-190707.md): We are open to sponsoring select athletes in Powerlifting, Strongman, Olympic Lifting and CrossFit. If you think you are a worthy candidate for a sponsorship, please consider the following: - [Where can I find your Terms & Conditions?](https://help.citystrength.com.au/en-US/terms-and-conditions-190708.md): Our Terms & Conditions can be found here: - [Where can I find your Privacy Policy?](https://help.citystrength.com.au/en-US/privacy-policy-190709.md): Our Privacy Policy can be found here: - [Couldn't find the answer you were looking for?](https://help.citystrength.com.au/en-US/couldnt-find-an-answer-190710.md): Shoot us an email on info@citystrength.com.au we’re always happy to help.