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Order, Shipping & Returns

How long does it take for my order to arrive?

This is dependent on the shipping option you choose at checkout: Please allow 1-2 business days for warehouse processing before your order ships.

Do you offer express shipping?

Yes! Express shipping is available from both AusPost & DHL.

Which shipping carriers do you use?

We use Australia Post and DHL for all our domestic and international shipments.

How much is shipping?

Shipping costs are calculated based on the size, weight and destination of the order. Shipping costs will be calculated automatically on the checkout page when selecting your shipping option, these costs come directly from the shipping provider.

What is my tracking number?

After your order has been shipped we send and a shipping confirmation with the tracking details to the email address you provided. Please allow for up to 24 hours for tracking info to show.

I ordered the wrong product/size/quantity. What do I do now?

Please send us an email as soon as possible, however, this only works before we start processing your order. We cannot guarantee order amendments once your order been confirmed.

My items don't fit can I return or exchange them? How does it work?

We at City Strength want you to be satisfied with everything you order from us therefore we offer a 30-day return/exchange policy which goes into effect from the day you receive your order.Please go to our Returns page for detailed information on ret

I sent my return items back to you. How do I know if you've received them?

Once we receive your items we will be in touch with you once we’ve processed your requested exchange or refund. Please have a look at our Shipping & Returns page for more detailed info.

I want to return an item but I have lost my original invoice. Can I still return it?

Not to worry! Please send us an email to [email protected] (please include the full name under which the order was made). We will be able to find your order in the system and then we’ll go from there.

My items are faulty. Can I get a refund?

All products are warranted against manufacturing faults and not wear and tear. If you experience a fault with any of our stocked products please contact us ASAP. We may require you to send back the item for inspection and assessment. Once assessed, w